Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To start a return, contact us at sukezaemon.biz@gmail.com. Please send returns to: 288-0816, 17-9 Kasugadai-cho, Choshi-shi, Chiba, Japan. If your return is accepted, we will send a return shipping label and instructions. Items sent back without requesting a return first will not be accepted.

If you have any questions about returns, contact us anytime at sukezaemon.biz@gmail.com.

Damages and Issues

Inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate and resolve the issue.

Exceptions / Non-returnable Items

We cannot accept returns for perishable goods (food, flowers, plants), custom products (special orders or personalized items), personal care goods (beauty products), hazardous materials, flammable liquids, or gases. Sale items and gift cards are also non-returnable.

Exchanges

The fastest way to get what you want is to return the item you have, and once accepted, purchase the new item separately.

European Union 14-day Cooling Off Period

If your order ships to the EU, you have the right to cancel or return it within 14 days, for any reason and without justification. Items must be in the same condition as received, unworn or unused, with tags, in the original packaging, and with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you’ll be refunded to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process. If more than 16 business days have passed since approval, contact us at sukezaemon.biz@gmail.com.